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Responsible Gaming Policy

Responsible Gambling is a very important approach you should consider if you want to have fun playing without negative consequences. 1Win always encourages all its customers to bet and gamble responsibly and comes with clear rules to stick to:

  • While betting on sports or playing casino games, you should never borrow money;
  • Always make deposits from your own funds;
  • 1Win customers must not use their gambling/betting activity as a source of income;
  • It is extremely important to make short cool-off periods from time to time;
  • Bettors and gamblers must manage their budgets and thoroughly decide on the sum they are ready to spend (and potentially lose).

If 1Win customers suspect any signs of gambling addiction, they must stop playing or betting immediately. After that, they must contact the support service and describe their issues. After that, they are guaranteed to get assistance in what to do next.

The 1Win Commitment to Providing a Secure Environment For All Users

Being a trusted and legal platform, 1Win creates a safe environment for all its customers. 1Win experts take care so players can enjoy their hobbies without any negative consequences. 

This aim is realized in a different way. For example, 1Win supports top-notch security measures, including the SSL protocol. Thanks to this advanced solution, 1Win customers have no need to worry about protecting their sensitive data. It is reliably encrypted regardless of the direction it is traveling (to the server or vice versa).

Also, 1Win prioritizes the AML/KYC policy and checks every new client. This approach prevents minors from gambling. It is also a useful option to highlight potential clients who are on the self-exclusion program or in block lists. Via the AML/KYC policy, 1Win experts can prevent cases of terrorism sponsorship, money laundering, and more. 

Another procedure to highlight is ID verification. In fact, it is closely related to KYC. It is obligatory for anyone who decides to play for real money and then cash out winnings. This procedure does not take much time and can be conducted with the help of 1Win support care service.

Providing Assistance

Those 1Win clients who think that they have gambling addiction may join the self-exclusion program. First of all, a client needs to contact the support care experts using any of the available communication channels. However, it is better to do it using a live chat because of the fast response time. Next, you should describe the situation and discuss the possible self-exclusion periods. They can be customized, which is highly appreciated by 1Win users. 

As soon as the request you placed is approved, 1Win blocks the personal profile. This means that a client can not sign into it, make deposits, withdraw winnings, and so on. Thus, you must cash-out funds left in the balance beforehand. Otherwise, they will be voided. Speaking about the timeframes, the self-exclusion program has the following three main options: 

  • Daily;
  • Weekly;
  • Monthly. 

1Win offers 24/7 activity tracking and a handy self-assessment test. The latter allows any client to assess whether he is in the risk zone quickly. To do so, a customer must answer ten simple questions. 

To get started, you can visit the “Responsible Gaming” section and scroll down the page. There, you can find a lot of useful information on how to play responsibly. What’s more, you may find active links to helpful resources aimed at helping people with addiction.

Customer Support Service

In general, 1Win is 100% intuitively understandable, and you can easily set it up. At the same time, if you are not insured from stumbling upon some technical problems, issues with depositing, and so on. In this case, the support care service available on 1Win is what you need! All 1Win experts are highly professional and ready to assist you 24/7:

At the time of writing, the platform has not yet created a FAQ section with answers to top questions. However, there is the “Rules” page, every 1Win client may visit. There, 1Win customers can explore all the details about wagering requirements, creating accounts, bonus deals, and more.